Escalate: The 1st E-commerce Service Provider


	Employment

	If you are ready to help us turn a big, hairy, audacious vision for the Internet into reality, we want to hear from you. Please send your resume to jobs@escalate.com. Application & Services Development Application & Services Operations Back Office Applications Backend Engineering Business Development Business Operations Application Corporate Marketing Customer Service Finance & Administration International Merchandising Partner Engineering Product Management Product Marketing Sales Technical Publications & Content Web Hosting & Development APPLICATION & SERVICES DEVELOPMENT Software Design Engineer - Application Architect Software Design Engineer - Application Development Design Engineer - Web Development Usability Designer Content Producer Software Design Engineer - Application Architect *Responsibilities:* Architect and design a suite of B2B e-commerce and online service applications. Work closely in small teams in a dynamic startup environment to develop and deploy many online web services in a fast-paced, high-RAD space. Interact heavily with customers, partners, product managers, business development, UI designers, and core engineering teams to analyze and prioritize the requirements for and scope of Escalate's online service offering. *Qualifications:* BS/MS in Computer Science or equivalent with 5+ years experience designing, developing, and deploying online services or commercial, enterprise-class client-server application systems. Must have experience with Internet, e-commerce, web, and online service technologies. Excellent problem solving and communication skills are necessary. Must have knowledge of enterprise applications and technologies. Experience with relational databases, SQL, and client-server application development a must. Must have experience as an architect or tech lead in architecting and designing complex enterprise-class applications. Java, JavaScript, HTML, HTTP, HTTPS, CGI, NSAPI/ISAPI, ASP, and Netscape/Microsoft Internet product knowledge expected. Should be familiar with scalability, performance, robustness, deployment, and operational issues of high-end enterprise or web application systems. Knowledge of multi-tier, web application servers a plus. Ability to work effectively with others in a startup environment is also required. [ T O P ] Software Design Engineer - Application Development *Responsibilities:* Design and implement new web and online service applications. Work closely in small teams in a dynamic startup environment to develop and deploy many online services in a fast-paced, high-RAD space. Interact heavily with web engineers, customers, partners, product managers, business development, UI designers, and core engineering teams to analyze and prioritize requirements and implement online web applications. *Qualifications:* BS/MS in Computer Science or equivalent with 3+ years experience developing and deploying online services or commercial, enterprise-class client-server application systems. Must have knowledge of enterprise applications and technologies. Experience with relational databases, SQL, and client-server application development a must. Experience with Internet, e-commerce, web, or online service technologies a very strong plus. Java, JavaScript, HTML, HTTP, HTTPS, cgi, NSAPI/ISAPI, ASP, and Netscape/Microsoft Internet product knowledge expected. Should be familiar with scalability, performance, robustness, deployment, and operational issues of high-end enterprise or web application systems. Knowledge of multi-tier, web application servers a plus. Ability to work effectively with others in a startup environment is also required. Excellent problem solving and communication skills are necessary. [ T O P ] Design Engineer - Web Development *Responsibilities:* Design and implement the dynamic web presentation front end for a high-transaction online Internet service. Work closely with teams of web professionals (HTML designers, image artists), marketing, customers, partners, backend application engineers, and core services team to analyze, prioritize, develop, and deploy dynamic online web applications in a fast-paced, quick time-to-market environment. *Qualifications:* BS in Computer Science or equivalent with 3+ years experience developing and deploying high transaction online Internet services or websites. Must have detailed experience and knowledge of web issues, HTTP, HTTPS, HTML, NSAPI, ISAPI, CGI, ASP, Servlets, JSP, Java, JavaScript, cookies, statelessness of the web, session coherency issues, scalability of dynamic Web applications and servers, and Web security. Should be an well-versed in HTML programming and browser technologies such as DHTML and CSS. Experience with e-commerce systems, database access, and operational deployment issues required. Should be familiar with scalability, performance, robustness, deployment, and production issues of the web. Knowledge of multi-tier, web application servers and architectures a must. Ability to work effectively with others in a startup environment is also required. Knowledge of high-end, enterprise-class applications and client-server systems a strong plus. Excellent problem solving and communication skills are necessary. [ T O P ] Usability Designer *Responsibilities:* Design, prototype, and conduct usability studies for the user interface and interaction design of dynamic web applications and online Internet services. Work closely in a cross-functional team consisting of web professionals (HTML designers, graphic artists, producers), application engineers, product managers, and customers to identify requirements, develop user interaction models, propose designs, create prototypes, and write specifications. Conduct user research and formal usability studies, including planning and running focus groups, performing user and task analysis, field testing and heuristic evaluation. Should be able to translate qualitative and quantitative data from research and study into design requirements and propose new designs with short turn-around time. *Qualifications:* BS/MS in Human Factors, Cognitive Psychology, Graphic Design, or equivalent. Must have 5+ years industry experience in GUI design and interaction design for successful software products or web applications. Must be experienced in user requirements gathering, analysis, field studies, usability testing, questionnaire/survey design, and heuristic evaluations. Strong analytical and leadership skills are necessary as are excellent communication and interpersonal skills. Must be organized and have good project management skills. Must be able to work independently and collaboratively and effectively on parallel projects. Must have experience with popular UI and web design tools such as Adobe Photoshop and MacroMedia Dreamweaver. Experience and knowledge of web issues, HTML, DHTML, CSS, JavaScript, cookies, and related browser technologies is required. [ T O P ] Content Producer *Responsibilities:* Design and create information infrastructure and content for B2B e-commerce online service web sites. Work closely with marketing, business development, engineering, and other information providers to create, organize, maintain, and enhance content for high traffic business web sites serving a diverse audience. Leverage systems and tools to create world class web sites and user experience. Research current and future trends, investigate competitive online services, and ensure high quality information design with respect to categorization, navigation, richness, relevancy, and coverage. *Qualifications:* BS degree, graduate studies in communication and business administration preferred. Must have 3+ years related experience in trade publication or business portal content productions. Must have first class writing ability and communication skills. Strong analytical, problem-solving, and project management skills are essential. Experience with information sourcing and aggregation and an ability to work with content and business partners are required. Must be well-versed in information technology and Internet-based business models. Experience and knowledge of B2B e-commerce, knowledge of merchandising, and supply chain management are highly desired. Working knowledge of web authoring and publication tools is a strong plus. [ T O P ] APPLICATION & SERVICES OPERATIONS Database Specialist Performance Engineer Capacity Planning Engineer Application System Engineer/QA Application System Engineer Lead/Manager Senior Commerce Operations Engineer Database Specialist *Responsibilities:* Work as part of the online service and website operations team with core database engineers to design and implement high-end, large-scale RDBMS systems. Own all aspects of database performance, distributed deployment across multiple geographical locations, and reliability and scalability of the overall service. *Qualifications:* BS/MS in Computer Science or equivalent with 2+ years experience designing, implementing, and deploying large-scale RDBMS systems for enterprise applications, large client-server applications, or Internet websites. Must have strong knowledge of SQL, Oracle, Solaris, NT, optimization, tuning, indexing, fault-tolerance, failover, backup, security, performance, and architecture. Knowledge of triggers, indexes, Nth-normal schemas, administration, backup, replication, and how they apply to a high-end, large-scale operational database deployment is expected. OLTP and OLAP database management operations knowledge expected. Experience with Internet, e-commerce, or multi-tier application server deployments is a strong plus. Ability to work effectively with others in a startup environment is also required. Excellent problem solving and communication skills are necessary. [ T O P ] Performance Engineer *Responsibilities:* Responsibilities: Improve the overall performance and scalability of Escalate's applications and online service offerings. Develop analytical and simulation models to predict performance as an integral part of the product design phase to validate, measure, monitor, and tune performance for new features. Create performance test suites, analyze performance characteristics, identify performance bottlenecks, and architect solutions to address critical performance concerns. Coordinate large system scalability benchmarks using the latest server hardware and provide recommendations for hardware configurations required for deployment. *Qualifications:* BS/MS in Computer Science or equivalent with 2+ years experience dealing with performance issues as they relate to developing and deploying online services or database systems in a commercial environment. Must have performance analysis and benchmarking experience as well as in-depth knowledge of UNIX internals and performance analysis tools. Experience with Java, C++, Internet, e-commerce, and high-end relational database systems is a strong plus. Ability to work with effectively with others in a startup environment is required. Excellent problem solving and communication skills are necessary. [ T O P ] Capacity Planning Engineer *Responsibilities:* Own the datacenter growth and operational issues that surround the running of a highly scalable, 24/7, replicated online service. Drive the analysis and planning on server farm network and hardware capacity across several dimensions, including price/performance, number of total and concurrent users, amount of data, and reliability. Work closely with engineering teams, performance engineers, applications systems engineers, and product managers to work through tradeoffs and plans. Help implement measuring and analysis tests, frameworks, and benchmarks. *Qualifications:* BS/MS in Computer Science or equivalent with 2+ years experience dealing with network and hardware performance issues as they relate to developing and deploying online services or Internet systems in a commercial environment. Must have capacity analysis and benchmarking experience as well as in-depth knowledge of network and hardware scalability and performance analysis tools. Experience with high-end relational database, OLTP, OLAP, Internet, or e-commerce systems is a strong plus. Ability to work with effectively with others in a startup environment is required. Excellent problem solving and communication skills are necessary. [ T O P ] Application System Engineer/QA *Responsibilities:* Participate in the definition and execution of procedures for ensuring the quality and smooth deployment of Escalate's online service offerings. Execute application and system test plan. Setup and conduct Functional, Load, Regression, Acceptance, and Failover testing. Develop test automation framework and scripts. Must have ability to develop test scripts in Java to perform unit/component, white box, and integration testing. Strong QA methodology and in-depth knowledge of QA processes and metrics. Must have ability to work closely with developers to resolve issues. *Qualifications:* BS in Computer Science with 3+ years of software test and development experience. Working experience with Internet products. Knowledge of HTML, JAVA, scripting language such as PERL and/or Python. Strong communication and interpersonal skills is a must. Must thrive working in a demanding, fast-paced environment where teamwork and creativity are encouraged. Must be detailed-oriented and capable of multi-tasking. [ T O P ] Application System Engineer Lead/Manager *Responsibilities:* Responsible for setting up the ASE function, including test plan and test suite design, test harness design, and development of all components of Escalate's online service offerings. Responsible for defining software test environment for various test categories such as system, unit/component, white box, and integration testing. Lead the design and development of internal testing tools and integration with 3rd party tools. Responsible for prioritizing and managing team schedules as well as conducting product management meetings. *Qualifications:* BS in Computer Science with 5+ years software test and development experience, 1+ years experience testing Internet products, and 2+ years experience with Windows/Internet automated regression testing tools such as Segue and Mercury. Must have experience in software development and test methodology. In-depth understanding of product development lifecycle, test coverage, regression, system, stress, and acceptance testing metrologies is critical. Must have experience in driving issues relative to product development to resolution by working closely with development and production management. Experience providing test infrastructure within a web-based (HTTP, HTML, JavaScript and/or Java) environment is desirable. Knowledge of HTML and JAVA scripting languages such as PERL and Python is important. Must have experience in requirements tractability from project kick-off through final release as well as a clear understanding of software test and development metrics. Strong communication and interpersonal skills are required. Must thrive in a demanding, fast-paced environment where teamwork and creativity are encouraged. Must be detailed-oriented and capable of multi-tasking. [ T O P ] Senior Commerce Operations Engineer *Responsibilities:* Develop staging and production deployment processes and automatic deployment tools. Provide 24x7 monitoring and debugging support for the production server configuration and application issues. Work with IT operations and engineering teams to maintain the live system health and smooth operation. Troubleshoot and resolve application server, web server, and service engine issues. *Qualifications:* BS in Computer Science with 5+ years experience in information technology, product support, or consulting. Working knowledge with SUN hardware and Solaris OS is required. Knowledge of HTML, Java, and SQL as well as application installation and configuration, including web server, application server, and database server, is important. Must have experience developing programmatic and automated monitoring infrastructure as well as integrating 3rd party application monitoring tools. Must thrive in a demanding, fast-paced environment where teamwork and creativity are encouraged. Must be detailed-oriented and capable of multi-tasking. [ T O P ] BACK OFFICE APPLICATIONS Applications Analyst - Customer Service Applications Applications Analyst - Back Office Applications Applications Database Administrator Applications Analyst - Customer Service Applications *Responsibilities:* Work closely with internal functional groups such as finance, HR, marketing, and sales to define specific customer service requirements. Analyze business processes and develop procedures for optimization of enterprise resources. Assist in the implementation of and training on packaged applications. Exercise leadership through acknowledged technical ability and/or supervisory responsibility, acting as a role model for less experienced staff. Develop and comply with application development standards. *Qualifications:* BA/BS in systems engineering, computer science, MIS, AIS, or related discipline with at least one year development experience plus additional experience in an analyst role. Project-based knowledge of Java, JavaScript, C++, Servlets, JSP/ASP, and other Internet-based technologies is critical. Must have experience in requirements definition, object-oriented analysis, and use-cases methodology. Experience with at least one CRM application is required. Must be a team player willing to work closely and share information with co-workers. Problem-solving acumen and strong written and verbal communication skills are necessary. Consulting experience highly preferred but not a must. [ T O P ] Applications Analyst - Back Office Applications *Responsibilities:* Provide first line support for Oracle Applications (Finance and Distribution) and ensure 24/7 availability. Serve as primary support contact for business users and IT team. Customize applications as needed using Oracle tools. Develop and maintain application interface programs. *Qualifications:* BA/BS in business, finance, accounting, or related discipline with a minimum of 2 years experience working in an Oracle Applications or similar environment. Must have working knowledge of financial and/or distribution applications. Experience with Relational Database (Oracle), SQL, PL/SQL, Designer/2000, Developer/2000, and UNIX is necessary. Must be team player willing to work closely and share information with co-workers. Must have demonstrated problem-solving acumen and possess strong written and verbal communication skills. Experience in worldwide support or MIS functions is a plus. [ T O P ] Applications Database Administrator *Responsibilities:* Manage the installation and maintenance of databases to support ERP applications such as Oracle, SAP, Lawson, and PeopleSoft. Proactively and regularly tune databases for continual operation and better performance, applying patches and performing application upgrades as needed. Serve as part of team providing 24/7 support. *Qualifications:* 1-3 years experience working as an Applications Database Administrator for Oracle databases on Sun Solaris platform. Must have experience in backup, capacity planning, and disaster recovery procedures. Experience with hardware sizing is a plus. [ T O P ] BACKEND ENGINEERING Software Design Engineer Software Design Engineer - Business Objects Software Design Engineer - Server Architecture Software Design Engineer - Core System Software Design Engineer - Database Engineering Software Design Engineer *Responsibilities:* Architect, design, and implement new, critical, advanced targeting and recommendation engine technologies and algorithms in the core technology group. Systems include tracking and clickstream analysis, categorization manager, targeting engine, and rules engine. Analyze and help deploy related 3rd party technologies in the targeting and 1-on-1 personalization field. High scalability, high performance, online and offline, multi-level caching algorithms work is involved. Will work closely data warehousing and mining and category/content teams to abstract and mine critical targeting information for the most relevant, accurate, and high performance/scalability live targeting system on the Internet. *Qualifications:* MS/PHD in Computer Science or equivalent with experience and training in designing, developing, and implementing complex software systems and data warehousing systems. Experience with Java, C++, algorithms for generating comprehensible models (e.g., rules, trees, associations, and other symbolic representations), Internet, e-commerce, and high-end relational database systems is required. Understanding of scalability and optimization issues is critical. [ T O P ] Software Design Engineer - Business Objects *Responsibilities:* Architect, design, and implement new business object layers in the core technology group, including order, transaction, account, customer, contact, product, and inventory tracking. Will be responsible for object interface designs, interactions, and implementation. Will work closely with other teammates in core engineering and application design engineering in a fast-paced, exciting environment. *Qualifications:* BS/MS in Computer Science or equivalent with 3+ years experience developing and shipping commercial software products or online services. Must have experience in object oriented or component systems. Experience developing client-server or 3-tier business objects or business applications such as back office ERP or financial systems or front office CRM systems is sought. Experience with Java, C++, XML, SQL, COM, Corba, IDL, Internet, e-commerce, and object-relational systems is a strong plus. Knowledge of multi-tier online service architectures, application servers, clustering, and performance/scalability/robustness issues also welcomed. Ability to work effectively with others in a startup environment is required. Excellent problem solving and communication skills are necessary. [ T O P ] Software Design Engineer - Server Architecture *Responsibilities:* Architect, design, and implement new advanced technology subsystems in the core technology group, including tracking engine, rating manager, targeting engine, rules engine, and categorization manager. High scalability, high performance, advanced precomputation, and caching algorithm development involved. Work closely with other teammates in core engineering and application design engineering in a fast-paced, exciting environment. *Qualifications:* BS/MS in Computer Science or equivalent with 3+ years experience developing and shipping commercial software products or online services. Demonstrated ability to identify, understand, and solve issues involved with large datasets, high performance search optimization algorithms, and replicated caching is a must. Familiarity with collaborative filtering, profiling, and matching algorithms and techniques a benefit. Ideal candidate would also have experience in object oriented or component systems. Experience with Java, C++, COM, Corba, IDL, Internet, e-commerce, and high-end relational database systems a strong plus. Knowledge of multi-tier online service architectures, application servers, clustering, and performance/scalability/robustness issues also welcomed. Ability to work effectively with others in a startup environment is required. Excellent problem solving and communication skills are necessary. [ T O P ] Software Design Engineer - Core System *Responsibilities:* Design and implement new advanced technology subsystems in the core technology group, including tracking engine, rating manager, security services, threading services, request management, branding, user-profile manager, data access services, deployment, administration services, and other features to provide a full range of leading edge web service infrastructure. Work closely with other teammates in core engineering and application design engineering in a fast paced, exciting environment. *Qualifications:* BS/MS in Computer Science or equivalent with 3+ years of experience developing and shipping commercial software products or online services. Must have experience in object oriented or component systems. Experience with Java, C++, COM, Corba, IDL, Internet, E-Commerce, and high-end relational database systems a strong plus. Knowledge of multi-tier online service architectures, application servers, clustering, and performance/scalability/robustness issues also welcomed. Ability to work effectively with others in a startup environment is also required. Excellent problem solving and communication skills are necessary. [ T O P ] Software Design Engineer - Database Engineering *Responsibilities:* Work closely with other teams, including application engineering, partner engineering, business object engineering, product management, backend office applications, business intelligence, and operations to architect, design, implement, and tune the database aspects of a highly scalable online ecommerce service. Responsibilities include schema design, SQL tuning, database performance tuning, database application design consulting, physical database design, documentation, gatekeeping of database-related issues, capacity planning consulting, and feature development using Oracle, SQL, PL/SQL, JDBC, Java, and Python. Design the database system to produce the requisite responses times under heavy user loads. Assist other database application engineers in devising complex yet efficient SQL for feature implementation and data management on an advanced, complex ecommerce schema. *Qualifications:* BS/MS/PhD in Computer Science or equivalent with 3+ years of experience developing high traffic commercial database systems. Strong understanding of SQL, Oracle, database performance and scalability, SQL optimization, relational database schema design, physical database design, and database application design is expected. Excellent problem solving and communication skills are necessary. Experience with JDBC, OCI, JAVA, PL/SQL, XML, Oracle SQL optimization, Oracle DBMS tuning, and Python is a plus. Strong teamwork skills required. Must be capable of working closely with other engineers, but should also be able to translate technical expertise into language product managers can understand. Ability to analyze business requirements and data models and leverage them into a highly efficient implementation will be important. [ T O P ] BUSINESS DEVELOPMENT Business Development Manager Business Development Manager *Responsibilities:* Identify and recruit strategic customers and partners in target segments into Escalate's network. Develop relationships with potential customers and help close deals. Identify strategic partnership opportunities and then negotiate and manage the partner relationships. Work closely with sales, marketing, engineering, and customer service to ensure the success of these key customer and partner relationships. *Qualifications:* BA/BS or equivalent, MBA preferred, with a minimum 2 years experience in a strategic business development role. Strong written and oral communications skills are critical. Proven ability to identify prospects and convert them into partners is critical. Track record of success initiating, building, and maintaining strategic relationships. Experience with an e-commerce or enterprise software company is a plus. [ T O P ] BUSINESS OPERATIONS APPLICATION Software Design Engineer Director, Data Mining Applications Software Design Engineer *Responsibilities:* Architect, design, and develop an integrated, scalable OLAP and data mining platform and a suite of tools and applications which will be the basis of a decision support system that can provide both internal business users and customers with robust data mining, data transformation, and OLAP capabilities. Work closely with internal engineering, product marketing, and business development groups as well as partners and customers to define decision support and business intelligence needs and then build easy-to-understand, easy-to-generate reporting capabilities on the Web, based not only on standard reports but also on intelligent data mining models. Improve the knowledge base and intelligence of the targeting engine through data exploration and analysis. Evaluate 3rd party technology offerings for OLAP and data mining and participate in vendor selection, technology integration, and implementation. *Qualifications:* MS/PHD in Computer Science or equivalent with experience and training in designing, developing, and implementing complex software systems and data warehousing application systems. Experience with Java, C++, algorithms for generating comprehensible models (e.g., rules, trees, associations, and other symbolic representations), Internet, e-commerce, and high-end relational database systems is required. Understanding of scalability issues and optimization techniques is critical. A passion for building a highly intelligent, scalable, and business-user-friendly data mining and decision support system is highly desirable. [ T O P ] Director, Data Mining Applications *Responsibilities:* Help architect, design, and develop an integrated, scalable data mining platform and a suite of tools and applications which will be the basis of a decision support system that can provide both internal business users and customers with robust data mining, data transformation, and reporting capabilities. Work closely with internal engineering, product marketing, and business development groups as well as partners and customers to define their decision support and business intelligence needs and then to build easy-to-understand, easy-to-generate reporting capabilities, based not only on standard reports but also on intelligent data mining models. Improve the knowledge base and intelligence of the targeting engine through data exploration and analysis. *Qualifications:* BS/MS in Computer Science or equivalent (MBA a plus), with a minimum of 2 years experience designing, developing, and implementing data warehousing application systems, and 5 years overall industry experience. Experience with Java, C++, algorithms for generating comprehensible models (e.g., rules, trees, associations, and other symbolic representations), Internet, e-commerce, and high-end relational database systems is expected. Understanding of scalability issues is critical. Must have strong management experience and a passion for building a highly intelligent, scalable, and business-user-friendly data mining system as part of a larger decision support system. [ T O P ] CORPORATE MARKETING Public Relations Specialist Senior Manager, Corporate Marketing Senior Manager, Marketing Communications Director, Direct & Field Marketing Marketing Associate Field Marketing Manager Public Relations Specialist *Responsibilities:* Write press releases for partner, customer, and executive announcements. Manage the master media and analyst database. Coordinate press events and launches. Handle all the unexpected brouhaha that comes with a start-up. *Qualifications:* 2+ years experience in technology/Internet public relations writing and media coordination. Experience working within a fast-paced agency or Internet company is essential. Must have strong ability to work independently and take initiative. In-depth understanding of media relations, ecommerce space, and corporate PR is required. Must be an organized team player with a passion for the Internet. Knowledge of ecommerce and/or eretailing is strongly preferred. [ T O P ] Senior Manager, Corporate Marketing *Responsibilities:* Drive overall marketing, positioning, and branding for Escalate services. Develop and implement specific marketing activities and coordinate with marketing communications to facilitate the development of content in the areas of collateral, web marketing, seminars/events, direct marketing, public relations, and advertising. *Qualifications:* BA/BS with 5+ years experience in marketing, preferably Internet-related. Excellent written and verbal communication skills are required. Must have demonstrated experience creating content for marketing collateral and events. Project management experience and the ability to work in a collaborative, team-oriented environment are critical. Must enjoy a fast-paced and independent environment. [ T O P ] Senior Manager, Marketing Communications *Responsibilities:* Set strategy and drive implementation of all marketing communications for Escalate. Plan, write, edit, produce, and update sales and marketing materials and manage marketing content on corporate web site. Develop ongoing marketing communications initiatives for field sales teams, including sales tools and information on new products/marketing programs. Manage freelance writers and outside vendors. Develop content and manage all marketing content on corporate web site. *Qualifications:* BA in Marketing, Journalism, Communications or equivalent with 3+ years experience with high-tech marketing communications required. Superior writing and/or editing skills are required. Must be proficient in writing and editing across all media (print, electronic, web). Must be a proven team player who demonstrates initiative, flexibility, and creativity. Must have demonstrated ability to manage multiple, deadline-driven tasks. Should be willing to join an aggressive, talented team and add measurable value to new programs. [ T O P ] Director, Direct & Field Marketing *Responsibilities:* Plan and execute all lead generation campaigns as well as manage the field sales infrastructure including sales training and the creation of sales tools. Create and execute comprehensive lead generation programs including direct mail, seminars, trade shows, and industry events. Manage sales training and work with sales team to develop an infrastructure that quickly turns leads into sales. *Qualifications:* BA or equivalent with 5+ years experience creating content and sales tools, executing campaigns, and managing aspects of demand creation programs with a top tier technology company in a marketing role. Strong communication skills (both written and verbal) are required. Experience running lead generation events is important. Must possess excellent multi-tasking abilities. Must be able work independently and manage a team. Experience in enterprise-class applications and e-business/commerce markets a plus. Must have a strong desire to make a big impact in a fast growing company. [ T O P ] Marketing Associate *Responsibilities:* Coordinate event participation, promotions, and other marketing activities. Oversee data collection and analysis effort to assess the success of promotions and advertising. Track leads. Ensure the readiness of press kits, sales kits, and customer packets, including article reprints. Set up training for new sales and marketing staff. *Qualifications:* BA/BS or equivalent. Must be hands-on, highly organized, proactive, and capable of managing multiple projects simultaneously. Must possess strong communication (oral and written), project management, negotiation, and vendor management skills. Desire to work in a fast-moving, high-energy environment is required. Must be able to work efficiently both independently and as part of a marketing team. Understanding of Internet helpful but not required. [ T O P ] Field Marketing Manager *Responsibilities:* Be the sales rep's best friend. Create and drive lead generation activities, develop sales tools and other customer collateral, and help close deals where necessary. Work with business and market development teams to determine target areas, key messages, and selling techniques. Master and deliver detailed product and service level presentations. Train sales people to engage and close accounts. *Qualifications:* BS/BA degree or equivalent, MBA preferred, with a minimum 2 years experience in product marketing, field marketing, or sales. Demonstrated ability to create effective sales tools, develop lead generation programs, and perform sales training is required. Experience with enterprise applications, ecommerce, or business-to-business service selling a definite plus. [ T O P ] CUSTOMER SERVICE Manager, Customer Service Customer Service Representative Technical Specialist Manager, Customer Service *Responsibilities:* Manage the team responsible for providing front-line customer service and fielding all customer service inquiries. Work with technical support, quality assurance, operations, partner engineering, product management, back office, and engineering teams to resolve customer issues in a timely fashion. Contribute to ongoing service enhancement by relaying customer feedback to appropriate parties internally. Plan for departmental growth due to traffic increases. *Qualifications:* BA/BS or equivalent with 5+ years experience providing customer service for commercial software or online service and 2+ years experience managing a customer service team. Strong customer service orientation and excellent communication skills are required. Should be able to work well under pressure and handle multiple projects simultaneously. Should be familiar with an array of customer support technologies such as interactive messaging, message boards, live chat, and enterprise resource planning software. Ecommerce, retail, and merchandising experience is desirable. [ T O P ] Customer Service Representative *Responsibilities:* Provide industry-leading front-line customer service to Escalate business customers by fielding phone, page, and email inquiries from customers. Work closely with customers to identify and reproduce problems as well as set expectations on response time. Work with technical support, quality assurance, operations, partner engineering, product management, back office, and engineering teams to resolve customer issues in a timely fashion. *Qualifications:* BA/BS preferred with 1+ years experience providing customer service. Must have excellent communication, interpersonal, problem solving, and time management skills. Must be comfortable in a Windows/NT environment using database-based forms and reports to enter/view data. Should be able to work well under pressure and handle multiple projects simultaneously. Strong desire to exceed customer expectations and ability to deliver exceptional service under pressure is an absolute requirement. Ecommerce, retail, and merchandising experience is desirable. [ T O P ] Technical Specialist *Responsibilities:* Ensure that customers and partners effectively implement and leverage Escalate's online service offering by responding to technical inquiries and resolving problems. Provide second level technical support to partners. Assist with web site integration issues, data integration issues, and system problems. Troubleshoot and duplicate problems as necessary in order to isolate bugs, working closely with engineering as appropriate. Contribute to technical support knowledge base (FAQs, white papers, etc.) and help define and refine support policies. *Qualifications:* BS/MS in Computer Science or equivalent with 2+ years experience as technical support engineer or quality assurance engineer. Must be comfortable in a UNIX/NT, Oracle environment. Strong customer service orientation is critical. Must have demonstrated ability to solve problems independently, react to a variety of unique situations, and work on complex projects at a highly technical level, using a great degree of originality and ingenuity. Must be able to resolve highly complex systems problems. Excellent communication (both oral and written), decision-making, and troubleshooting skills are essential. Experience with the following technologies is desirable: Oracle database and Oracle-based applications; servlets, JSPs, Java, Javascript; Perl, AWK, C++, or VB; Extraction Transformation and Loading tools (e.g., Informatica's PowerMart). e-commerce and merchandising/retail experience also a plus. [ T O P ] FINANCE & ADMINISTRATION Facilities Manager Administrative Assistant Contract Administrator/Negotiator Facilities Manager *Responsibilities:* Coordinate and facilitate routine projects supporting daily operations, maintenance, and utilization of space. Manage long-term space planning and design processes in support of the company's planned growth. Initiate and administer purchase requisitions for services and materials supporting facilities operations. Work with assigned purchasing agents, vendors, and contractors to maintain efficient site support services. Maintain and distribute the facilities contact list identifying parties responsible for all infrastructure support. Coordinate office moves and ongoing furniture modifications. Maintain all office equipment, including vendor contracts and maintenance schedules. Represent the facilities team by giving new hires a facility overview and tour. *Qualifications:* BA/BS with 3+ years experience managing facilities in a high-growth company. Must be a self-starter with excellent time and project management skills. Demonstrated commitment to customer and user satisfaction is critical. Experience managing vendor relationships is important. [ T O P ] Administrative Assistant *Responsibilities:* Support a group of senior level staff. Responsible for general administrative duties, including managing the purchase order process and flow of paperwork, answering phones, scheduling meetings, and completing expense reports. Will also organize staff meetings, handle travel arrangements, file, and prepare reports, presentations, and email communications. *Qualifications:* Minimum of 5 years experience in a fast-paced office environment. Must have a solid understanding of Microsoft Office. Must be able to multi-task effectively and possess strong organizational skills. [ T O P ] Contract Administrator/Negotiator *Responsibilities:* Work with product marketing, business development, and finance to create and modify standard contracts. Prepare contracts for submission to prospects. Review contracts from third parties. Coordinate negotiations and administer all aspects of contract from prospect acceptance of proposal to close of sale. Maintain complete master contract files and documentation. *Qualifications:* BA/BS or equivalent with coursework in business law, accounting, and/or related fields. Should have 5+ years legal/contract administration experience with progressively increasing responsibilities. In-depth knowledge of general contract law and contract administration rules, regulations, policies, and procedures is critical. Must have extensive knowledge of contractual terms and conditions, contract types, risk, and liability scenarios. Excellent written and oral communication skills are required. Must be able to handle large workload and multiple complex issues simultaneously with minimal direction. [ T O P ] INTERNATIONAL Business Development Manager (Paris) Account Executive (Paris) Sales Engineer (Paris) Project Manager (Paris) Technical Lead (Paris) Application System Engineer (Paris) Business Development Manager (Paris) *Responsibilities:* Identify and recruit strategic customers and partners in target segments into Escalate's network. Develop relationships with potential customers and help close deals. Identify strategic partnership opportunities and then negotiate and manage the partner relationships. Work closely with sales, marketing, engineering, and customer service to ensure the success of these key customer and partner relationships. *Qualifications:* BA/BS or equivalent, MBA preferred, with a minimum 2 years experience in a strategic business development role. Strong written and oral communications skills are critical. Proven ability to identify prospects and convert them into partners is critical. Track record of success initiating, building, and maintaining strategic relationships. Experience with an e-commerce or enterprise software company is a plus. [ T O P ] Account Executive (Paris) *Responsibilities:* Develop and manage a territory account list. Call on senior-level marketing, business development, and/or ecommerce executives at prominent online merchants, content/community websites, and other web-based businesses as well as brick-and-mortar retailers and sign them up for Escalate's online commerce and merchandising service. Develop and execute a territory sales plan to accomplish quarterly and yearly objectives. Facilitate resolution of territory and account issues. Ensure Escalate sales policies and procedures are reliably implemented. Work closely with business development, product marketing, product management, and engineering to accomplish objectives and solve problems. Provide regular and timely feedback, forecasts, reports, competitive information, and field intelligence. *Qualifications:* BA/BS degree with a minimum of 5 years experience selling software and/or Internet solutions and services. Track record of achieving and surpassing quota is required. Must possess excellent communication (both written and verbal), problem solving, and presentation skills. Should have experience using the web as a demo tool. [ T O P ] Sales Engineer (Paris) *Responsibilities:* Develop and own the technical pre- and post-sales relationship with select customers. Provide innovative technical solutions to solve client business problems and ensure proper product and technology fit. Work with sales team to develop account and sales strategies and to persuade prospects to buy. Present and demonstrate the benefits and business value of Escalate's service offering to prospective customers. Create, modify, and document new and effective technical sales techniques. Support and influence the company's product development strategy by providing the product marketing and product management teams with constant feedback about new customer requirements and the competitive landscape. *Qualifications:* : BA/BS in Computer Science or equivalent with 3+ years experience working in a technical sales capacity for software, internet, or ecommerce company. Must be able to work effectively both independently and as part of a team. Excellent communication skills (both oral and written) are critical; must be able to communicate effectively with both technical and non-technical audiences. Being able to handle numerous tasks and provide detailed, consistent, and prompt follow-up is important. [ T O P ] Project Manager (Paris) *Responsibilities:* Manage overall relationship with customers. Ensure that projects are handled according to the company's engagement model. Manage multiple client engagements. Ensure that customer integrations are well-specified and well-documented. Author Statements of Work identifying custom work as necessary. Provide external and internal leadership for customer accounts. Interact heavily with customers as well as internal sales, business development, product management, and core engineering teams. *Qualifications:* BS/MS in Computer Science or equivalent with 2+ years project management experience, including the use of project management tools such as Microsoft Project. Must have experience with Internet, ecommerce, web, and online service projects and technologies. Excellent organizational and communication skills are necessary. [ T O P ] Technical Lead (Paris) *Responsibilities:* Design and implement authentication and session coherency solutions between partner site and the Escalate e-commerce framework. Design and implement custom or advanced e-commerce features into partner site and the Escalate e-commerce framework. Develop web sites for partner affiliates and merchants, using the Escalate e-commerce framework. *Qualifications:* BA/BS in Computer Science or equivalent with a minimum of 3 years experience developing and deploying high transaction online Internet services or web sites. Must have detailed experience and knowledge of web issues, HTTP, HTTPS, HTML, DHTML, CSS, Servlets, JSP, Java, JavaScript, cookies, statelessness of the web, session coherency issues, scalability of dynamic web applications and servers, and web security. Experience with e-commerce systems, database-based web applications, and operational deployment issues is required. Must be familiar with scalability, performance, robustness, deployment, and production issues of the web. Knowledge of and experience with multi-tier and web application server architectures is important. Must be comfortable in a UNIX/NT environment. A strong customer service orientation and excellent oral and written communication skills are critical. Should be able to work well under pressure, handle multiple projects simultaneously, and solve complex problems independently. Big-picture, system-level design and troubleshooting skills are critical. Consulting, e-commerce, and retail/merchandising experience is a plus. [ T O P ] Application System Engineer (Paris) *Responsibilities:* Participate in the definition and execution of procedures for ensuring the quality and smooth deployment of Escalate's online service offerings. Execute application and system test plan. Setup and conduct Functional, Load, Regression, Acceptance and Failover testing. Develop test automation framework and scripts. Must have ability to develop test scripts in Java to perform unit/component, white box and integration testing. Strong QA methodology and in depth knowledge of QA processes and metrics. Must have ability to work closely with developers to resolve issues *Qualifications:* BS in Computer Science with 3+ years of software test and development experience. Working experience with Internet products. Knowledge of HTML, JAVA, scripting language such as PERL and/or Python. Strong communication and interpersonal skills is a must. Must thrive working in a demanding, fast-paced environment where teamwork and creativity are encouraged. Must be detailed-oriented and capable of multi-tasking. [ T O P ] MERCHANDISING Merchandise Manager Visual Merchandise Manager Inventory and Planning Manager Category Business Development Managers Assistant/Associate Buyers E-Commerce Managers and Specialists Database Marketing and Market Research Specialist Assistant/Associate Merchandisers Merchandise Manager *Responsibilities:* Our Merchandise Managers will conduct brand audits to help our customers determine the market opportunity, the appropriate interrelationship between commerce and content, high affinity product categories and the brand positioning for the store. Once the customer is up and running, our merchandise managers aid in assortment planning, product selection, pricing and promotions, and merchant store catalog management by drawing product from our global product catalog and best practices in online merchandising from our ecommerce practice. They will work all product categories for a set of merchant customer sites that can be a mix of media companies, pure play etailers, and traditional retailers. Accordingly, they will be measured on the performance of their merchant customer portfolio. *Qualifications:* BA/BS degree or equivalent work/industry experience. Minimum 5 + years in Merchandising or Product Development. Strong financial, quantitative, and business management skills. Strong organization skills a plus. Excellent communication skills a must. [ T O P ] Visual Merchandise Manager *Responsibilities:* The visual merchandise manager will work closely with the customer design team to combine our distinctive merchandising insights with the assets of our merchant sites into an appropriate look and feel of the store. He or she will also work with our merchandise managers and product marketing managers to design mock-ups for new product offerings. *Qualifications:* BS/BA degree or equivalent work/industry experience. Minimum 5+ years of visual merchandising experience in the retail industry. Ideal candidates will have extensive web design backgrounds, although catalog merchandisers will be considered. Strong visual presentation standards. Proven ability to spot trends/interpret trend messages. [ T O P ] Inventory and Planning Manager *Responsibilities:* Responsible for setting sales, stock, and margin plans for our merchant sites. Provide counsel on the amount of inventory that should be drop shipped versus distributed through our third-party network. *Qualifications:* Ideal candidate will have 8+ years of experience in inventory planning for stores and development/implementation of allocation strategies complemented by buying experience. Demonstrated strong analytical, organizational and communication skills. Previous supervisory experience preferred. [ T O P ] Category Business Development Managers *Responsibilities:* While we are still bolstering our global product catalog, these managers will identify new vendors, negotiate terms and conditions, and coordinate integration of vendors into Escalate's network. This person will work with sales, marketing, and engineering to help close deals, spec product requirements, and integrate vendors. On an ongoing basis, they aggregate buying across the network, manage category performance, lead line reviews, and mange the vendor relationship. Managers are responsible for driving the sales and margin goals across our merchant network. *Qualifications:* We will consider candidates with relevant non-industry specific experience (e.g., purchasing) and strong academic credentials for these positions. Our category managers typically have 5 to 10 years of buying experience in both specialty and mass merchant retailers. [ T O P ] Assistant/Associate Buyers *Responsibilities:* Support the category managers in monitoring orders and service levels and in all of their daily business activities. They will also play a lead role in preparing line reviews to highlight key product and vendor growth opportunities. *Qualifications:* Previous buying experience in retail industry a plus. However, will consider inexperienced individuals with a passion for buying and merchandising. BS/BA degree or equivalent preferred. [ T O P ] E-Commerce Managers and Specialists *Responsibilities:* Our eCommerce practice is at the forefront of ecommerce. This candidate will understand etail strategy, customer acquisition, merchandising, and fulfillment and customer service. The group provides consultative services to improve the performance of our network merchants. In addition, they are well published on eMerchandising. *Qualifications:* Qualified individuals come from top-tier consulting firms, retailers, and etailers in all functional areas. [ T O P ] Database Marketing and Market Research Specialist *Responsibilities:* Drive the definition, development, and execution of marketing research in a rapidly changing environment. Develop statistical models of buyer behavior. Use data mining and decision support systems to look for usable buyer patterns. Develop new methods of measuring and predicting buyer response while keeping up with the latest developments from other industries. Work with engineering to quickly incorporate new models and findings into the overall system. *Qualifications:* MS/MA or equivalent in marketing research, statistics, economics, or mathematics (PhD preferred), with a minimum of 7 years recent industry experience in consumer products. Experience using data mining, statistics, and market research techniques required. Merchandising experience a definite plus. Understanding of and experience with multivariate statistics and CHAID analysis required. Proven record of success in building complex, predictive systems is required. [ T O P ] Assistant/Associate Merchandisers *Responsibilities:* Assist merchandise managers in all aspects of managing assortment building. Prepare product catalog information for presentation. Monitor and communicate inventory levels to merchant partners. Manage gathering and transfer of product content to merchant partners. Handle special projects as requested. *Qualifications:* BA in Marketing, Business or equivalent with at least 2 years of work experience, preferably in retail merchandising. Must be proficient in Microsoft Excel, Word, and with internet browsers. Attention to detail is a must. Excellent written and verbal communication skills are required. Ability to work independently and to thrive in a fast-paced, challenging environment is critical. [ T O P ] PARTNER ENGINEERING Project Manager Software Engineer - Information Engineering Software Engineer - Web Developer Manager, Information Engineering Project Manager *Responsibilities:* Manage overall relationship with customers. Ensure that projects are handled according to the company's engagement model. Manage multiple client engagements. Ensure that customer integrations are well-specified and well-documented. Author Statements of Work identifying custom work as necessary. Provide external and internal leadership for customer accounts. Interact heavily with customers as well as internal sales, business development, product management, and core engineering teams. *Qualifications:* BS/MS in Computer Science or equivalent with 2+ years project management experience, including the use of project management tools such as Microsoft Project. Must have experience with Internet, ecommerce, web, and online service projects and technologies. Excellent organizational and communication skills are necessary. [ T O P ] Software Engineer - Information Engineering *Responsibilities:* Define overall methodology and system architecture for the integration of partner data into the Escalate e-commerce framework. Work with partners to design and implement all end-to-end mechanisms necessary to synchronize partner data with the Escalate system. Work closely with application engineering team to ensure architectural and implementation consistency. *Qualifications:* BA/BS in Computer Science or equivalent. Detailed knowledge of and experience with one or more commercial Extraction, Transformation, and Loading (ETL) tools and/or experience designing and developing a robust home-grown ETL solution is required. Must have detailed knowledge of and experience with Oracle (8+ preferably), including the ability to quickly read E-R diagrams and understand database schemas. Knowledge of and experience with scalability, performance, robustness, deployment, and production issues of data-intensive systems is critical. Should have detailed knowledge of and experience with UNIX scripting, FTP, Telnet, TCP/IP, and email. Must be comfortable in a UNIX/NT environment. A strong customer service orientation and excellent oral and written communication skills are critical. Should be able to work well under pressure, handle multiple projects simultaneously, and solve complex problems independently. Big-picture, system-level design and troubleshooting skills are critical. Desirable experience includes: Java programming, especially in the context of Servlets; EDI; one or more of sed, awk, Java, VB. yacc, lex, C, or C++; ERP/Supply Chain applications such as SAP R/3, i2, or Red Pepper. Consulting, e-commerce, and retail/merchandising experience is a plus. [ T O P ] Software Engineer - Web Developer *Responsibilities:* Design and implement authentication and session coherency solutions between partner site and the Escalate e-commerce framework. Design and implement custom or advanced e-commerce features into partner site and the Escalate e-commerce framework. Develop web sites for partner affiliates and merchants, using the Escalate e-commerce framework. *Qualifications:* BA/BS in Computer Science or equivalent with a minimum of 3 years experience developing and deploying high transaction online Internet services or web sites. Must have detailed experience and knowledge of web issues, HTTP, HTTPS, HTML, DHTML, CSS, Servlets, JSP, Java, JavaScript, cookies, statelessness of the web, session coherency issues, scalability of dynamic web applications and servers, and web security. Experience with e-commerce systems, database-based web applications, and operational deployment issues is required. Must be familiar with scalability, performance, robustness, deployment, and production issues of the web. Knowledge of and experience with multi-tier and web application server architectures is important. Must be comfortable in a UNIX/NT environment. A strong customer service orientation and excellent oral and written communication skills are critical. Should be able to work well under pressure, handle multiple projects simultaneously, and solve complex problems independently. Big-picture, system-level design and troubleshooting skills are critical. Consulting, e-commerce, and retail/merchandising experience is a plus. [ T O P ] Manager, Information Engineering *Responsibilities:* Build and manage the information engineering team. Define overall methodology and system architecture for the integration of partner data into the Escalate ecommerce framework. Work with partners to develop all end-to-end mechanisms necessary to synchronize partner data with the Escalate system. Work closely with application engineering team to ensure architectural and implementation consistency and drive Information Engineering requirements into base product offering. *Qualifications:* BA/BS in Computer Science or equivalent and 5+ years industry experience with 2+ years experience managing technical teams. Must have strong leadership, people, and project management skills. Ability to recruit top talent and build a strong and dynamic team is critical. Experience working with third party vendors and managing partnerships is highly desirable. Knowledge of and experience with commercial Extraction, Transformation, and Loading (ETL) solutions and RDBMS is preferred. Knowledge of and experience with scalability, performance, robustness, deployment, and production issues of data-intensive systems is critical. A strong customer service orientation and excellent oral and written communication skills are critical. Should be able to work well under pressure, handle multiple projects simultaneously, and work effectively in a cross-functional team environment. Desirable domain experience includes catalog management, EDI, and ERP applications such as Oracle, i2, or Red Pepper. Consulting, e-commerce, and retail/merchandising experience is a plus. [ T O P ] PRODUCT MANAGEMENT Product Manager - Targeting Engine Product Manager - Supply Chain Catalog & Categorization Manager Product Manager - Targeting Engine *Responsibilities:* Define service functionality for targeting of products to individuals by driving the definition, development and delivery of core Escalate technologies in the areas of rules-based targeting engines, categorization engines, decision support, transaction processing, and application integration. Cover the business critical issues of middle-tier component infrastructure, component deployment, database transactions, database access, and object-relational mapping. Manage product release lifecycle activities, including gathering and prioritizing market requirements, defining the product and feature set, developing high-level architecture documents, and monitoring development schedules. Evaluate current research and competitive efforts to keep the Escalate engineering team up to date with outside technical developments. Work with engineering to define algorithms and with merchandising and direct marketing teams to define additional targeting considerations. Work closely with customers, partners, product marketing, and business development to help convert core Escalate technologies into sustainable competitive advantage for the company. *Qualifications:* BS in Computer Science or equivalent (MBA preferred) with a minimum of 3 years experience in technical product management. Must have demonstrated ability to create and understand visitor profile information and product attribute information as well as to define complex mathematical algorithms. Understanding of server-side scalability and performance issues, as well as web application server technologies such as servlets, JSPs, EJBs, load-balancing, and distributed application deployment required. Experience with collaborative filtering, 1-to-1 marketing, and consumer profiling technologies or products a strong plus. Understanding of e-commerce, merchandising, Internet technologies, retail, and online service business models a definite plus. [ T O P ] Product Manager - Supply Chain *Responsibilities:* Own and drive the strategy and definition of requirements for Escalate's e-commerce services, specifically the definition of Escalate's strategy surrounding supply chain planning and management, including areas such as order management and fulfillment, distribution planning, inventory management, warehousing, transportation management, and eprocurement. Gather and prioritize customer and market requirements. Develop product and service definitions. Help evaluate build/buy/partner strategies. Effectively communicate Escalate's supply chain strategy to the marketplace. Work closely with customers, product marketing, and engineering to ensure a successful solution that strongly differentiates Escalate's services in the marketplace. *Qualifications:* BA/BS in Computer Science or equivalent, MBA preferred, with a minimum of 2 years experience handling product management and/or program management activities for either a supply chain software vendor, an enterprise software vendor, or a consulting organization and 5 years overall industry experience. Understanding of supply chain business processes required. Experience with product management, product strategy, or system implementation around these areas a strong plus. Understanding of retail and/or ecommerce issues and online service business models strongly desired. [ T O P ] Catalog & Categorization Manager *Responsibilities:* Build the Escalate Global Product Catalog by managing activities to source, gather, aggregate, and normalize data from various supplier product catalogs. Develop and manage processes to support frequent updates to the Catalog to support merchandising activities. Own and manage the taxonomy for classifying products into categories. Work closely with suppliers, service partners, and industry standards bodies to ensure the accuracy, comprehensiveness, and standards compliance of data in the Catalog. *Qualifications:* BA/BS in Computer Science or equivalent (MBA preferred) with a minimum of 2 years experience managing database and/or electronic content issues. Familiarity with database and data management tools (such as ETL tools) required. Some background in handling legal issues involving content licensing also a plus. [ T O P ] PRODUCT MARKETING Senior Product Marketing Manager - Emerging Markets Senior Product Marketing Manager - Retail Senior Product Marketing Manager - Emerging Markets *Responsibilities:* Create a comprehensive view of B2B and B2C global commerce markets through market analysis. Project market trends, identify new market opportunities, and drive company participation in those markets. Perform economic analyses. *Qualifications:* BA/BS or equivalent (MBA preferred) with a minimum of five years experience performing in-depth market analysis. Familiarity with online commerce and business to business selling a plus. Experience using spreadsheet software and excellent written and oral communication skills required. [ T O P ] Senior Product Marketing Manager - Retail *Responsibilities:* Own the company's success in the retail market. Perform market analysis, identify opportunities, analyze competitors, define pricing, messaging, and value proposition. Be the expert on the retail market space. Train sales reps. Write market requirements documents and collateral. Talk to the press and speak at trade shows. *Qualifications:* BA/BS or equivalent (MBA preferred) with a minimum of five years experience performing in-depth market analysis. Familiarity with online commerce a plus. Experience using spreadsheet software and excellent written and oral communication skills required. [ T O P ] SALES Account Executive (West, Central, Northeast) Sales Engineer (West, Central, Northeast) Manager, Sales Engineering (Central, Northeast) Account Executive (West, Central, Northeast) *Responsibilities:* Develop and manage a territory account list. Call on senior-level marketing, business development, and/or ecommerce executives at prominent online merchants, content/community websites, and other web-based businesses as well as brick-and-mortar retailers and sign them up for Escalate's online commerce and merchandising service. Develop and execute a territory sales plan to accomplish quarterly and yearly objectives. Facilitate resolution of territory and account issues. Ensure Escalate sales policies and procedures are reliably implemented. Work closely with business development, product marketing, product management, and engineering to accomplish objectives and solve problems. Provide regular and timely feedback, forecasts, reports, competitive information, and field intelligence. *Qualifications:* BA/BS degree with a minimum of 5 years experience selling software and/or Internet solutions and services. Track record of achieving and surpassing quota is required. Must possess excellent communication (both written and verbal), problem solving, and presentation skills. Should have experience using the web as a demo tool. [ T O P ] Sales Engineer (West, Central, Northeast) *Responsibilities:* Develop and own the technical pre- and post-sales relationship with select customers. Provide innovative technical solutions to solve client business problems and ensure proper product and technology fit. Work with sales team to develop account and sales strategies and to persuade prospects to buy. Present and demonstrate the benefits and business value of Escalate's service offering to prospective customers. Create, modify, and document new and effective technical sales techniques. Support and influence the company's product development strategy by providing the product marketing and product management teams with constant feedback about new customer requirements and the competitive landscape. *Qualifications:* BA/BS in Computer Science or equivalent with 3+ years experience working in a technical sales capacity for software, internet, or ecommerce company. Must be able to work effectively both independently and as part of a team. Excellent communication skills (both oral and written) are critical; must be able to communicate effectively with both technical and non-technical audiences. Being able to handle numerous tasks and provide detailed, consistent, and prompt follow-up is important. [ T O P ] Manager, Sales Engineering (Central, Northeast) *Responsibilities:* Build a team responsible for managing pre- and post-sales relationships with Escalate customers. Work closely with the sales team to develop account and sales strategies to get prospective customers to closure faster. Determine the most effective technical sales techniques and provide ongoing training to team members. Ensure that client business problems are solved by providing innovative technical solutions and ensuring proper product and technology fit. Work with product marketing and field marketing teams to develop presentations and demonstrations that address the benefits and business value of Escalate's online service to prospective customers. Develop proof of concept for prospective customers as necessary. Support and influence the company's product development strategy by providing the product marketing and product management teams with constant feedback about new customer requirements and the competitive landscape. *Qualifications:* BA/BS in Computer Science or equivalent with 5+ years experience working in a technical sales capacity for software, internet, or ecommerce company. Demonstrated ability to positively impact the sales process is critical. Prior people management experience is required. Excellent communication skills (both oral and written) are critical; must be able to communicate effectively with both technical and non-technical audiences. [ T O P ] TECHNICAL PUBLICATIONS & CONTENT Technical Writer Technical Writer *Responsibilities:* As a member of a small technical publications group, create user and reference documentation for business-to-business applications. Collaborate directly with software engineers, quality assurance engineers, product management, and fellow technical writers to deliver finished product. Research technical information and become proficient on Escalate products and technologies. Write documentation, guide it through the appropriate review processes, and ultimately ensure its professional production with the support of colleagues in tech pubs. *Qualifications:* 3-5 years experience authoring professional documentation describing web-based business applications. Knowledge of NT products and databases and proficiency with MSWord, HTML, and other online publishing and graphics tools are important. Must have proven success communicating and solving problems in a fast-paced environment, adhering to aggressive schedules, and completing projects successfully. Experience with and knowledge of B2B ecommerce and merchandising are highly desirable. Start-up experience or experience documenting new products is helpful. [ T O P ] WEB HOSTING & DEVELOPMENT Database Administrator Windows NT System Administrator UNIX System Administrator Network Engineer Database Administrator *Responsibilities:* Work closely with data center operations teams and core database engineers to manage high-end, large dataset RDBMS systems for an online web service. Deploy, setup, administer, backup, and schedule local and remote RDBMS administration activities. *Qualifications:* BS/MS in Computer Science or MIS or equivalent with 3+ years experience deploying and managing RDBMS systems for enterprise applications, large client-server applications, or Internet websites. Must have strong knowledge of SQL, Oracle, Solaris, NT, optimization, tuning, indexing, fault-tolerance, failover, backup, security, performance, and architecture. Knowledge of triggers, indexes, Nth-normal schemas, administration, backup, replication, and how they apply to a high-end, large-scale operational database deployment is expected. OLTP and OLAP database management operations knowledge is expected. Experience with Internet, e-commerce, or multi-tier application server deployments is a strong plus. Ability to work effectively with others in a startup environment is also required. Excellent problem solving and communication skills are necessary. [ T O P ] Windows NT System Administrator *Responsibilities:* Manage intranet and company-wide IT systems and infrastructure. Own workstation and server setup and installation, troubleshooting, ongoing backups, optimization, and maintenance of existing infrastructure. Provide as-needed support of client applications and hardware. *Qualifications:* Experience working with Windows NT 4.0 and PC hardware is required. Must have hands-on experience with installation, upgrade, and implementation of OS, preferably using automated methods. Must have worked with and configured IIS, DNS, TCP/IP, WINS, SNMP and DHCP. Knowledge of applications should include Microsoft (Word, Excel, Outlook98, Internet Explorer, Exchange 5.5, Project, Visual Studio 6), Exceed, Peachtree Accounting, Visio, and Netscape Communicator. UNIX experience is a plus. Telco experience is also desirable. Must be flexible, self-motivated, and reliable. Excellent problem solving and communication skills are required. [ T O P ] UNIX System Administrator *Responsibilities:* Serve as key member of team responsible for the diagnostics and everyday operation of the company's business portal. Own workstation and server setup and installation, troubleshooting, ongoing backups, optimization, and maintenance of existing infrastructure. Provide as-needed support of client applications and hardware. *Qualifications:* Experience in UNIX system administration, preferably Solaris, is required. Must be comfortable with major aspects of UNIX system administration, including system installation and configuration, printing systems, filesystem and network security, configuration of mail services, and installing third party software. Must have a solid understanding of Solaris, including performance tuning, patch maintenance, and troubleshooting E-class SPARC hardware. Requires familiarity with TCP/IP based networking and distributed computing environment concepts. Must be able to configure NFS and NIS and possess strong DNS, web server, and sendmail skills. Must be able to write scripts in some admin language (Tk, Perl, shell) and to do minimal debugging and modification of C programs. Knowledge of LDAP, SSL, X.509 certificates, and SNMP desirable. Work experience in an ISP and/or software development environment is preferred. Knowledge of NT is desirable. Must be flexible, self-motivated, and reliable. Excellent problem solving and communication skills are required. [ T O P ] Network Engineer *Responsibilities:* Serve as key member of team charged with diagnostics and everyday operation of the company's business portal. Responsible for network design and trouble-shooting. Use networking diagnostic tools as well as UNIX/NT system administration skills to configure, install, upgrade, maintain, and troubleshoot systems. *Qualifications:* An understanding of and ability to setup network security, tacacs+, and radius is required. Must have extensive experience on TCP/IP platform involving dynamic routing protocols (ie: EIGRP, OSPF, BGP), familiarity with T1, T3, OC3, and OC12 telephone circuits, and strong knowledge of DNS, BIND, SUBNETTING, and VLSM. Knowledge of HP Openview a plus. Requires knowledge of web server setup and trouble shooting, strong knowledge of heterogeneous networking components (mainly Cisco products), and working knowledge on routing and switching involving VLAN's, ATM, and frame-relay and ISDN. Knowledge of Cisco RSMs a plus. Must have excellent written and oral communication skills. [ T O P ]